--- title: "First Time Visitor or Returning: Route QR Code Scans" description: "Tell a first time visitor from a returning one, and send each a different page: ask for an email on the first scan, the menu on the next." canonical: "https://linkbreakers.com/workflow-steps/first-or-returning-visit" --- # First Time Visitor or Returning: Route QR Code Scans > Tell a first time visitor from a returning one, and send each a different page: ask for an email on the first scan, the menu on the next. First / returning visit ยท Condition # A different page for a first time visitor and a returning one A first time visitor and a returning visitor rarely want the same thing. This condition checks whether the phone or browser has opened this link before, and sends first visits one way and returning visits another, with nothing for the visitor to do. [Start free](https://app.linkbreakers.com/workspace/sign-up/wizard?ref=workflow-steps-first-or-returning-visit)[See every step](https://linkbreakers.com/workflow-steps) What it does ## How a returning visitor is recognised On each scan, Linkbreakers looks for an earlier visit to the same link from the same device. None means a first visit. One or more means a returning visit. It has no settings. Add it, then connect its two exits: First visit and Returning visit. What you end up with A first scan that welcomes and asks, and every later scan that goes straight to what regulars want. Use it when * Ask for an email on the first scan only, and send regulars straight to the menu. * Show a welcome offer once. * Give returning guests the loyalty page instead of the introduction. Worked example ## A loyalty card that asks once 1. 1Put the First / returning visit condition right after the scan. 2. 2Connect First visit to a Form that asks for an email and a consent. 3. 3Connect Returning visit to a Redirect to the rewards page. New customers join the list on their first scan, and regulars go straight to their rewards on every scan after. How it fits ## Where the first or returning check sits The check comes right after the scan, before anything is shown. Each of its two exits leads to its own path. [![First time and returning visitors in a workflow, as a diagram: a scan or click, then First / returning visit. First visit goes to Form; Returning visit goes to Redirect.](https://linkbreakers.com/images/workflow-steps/first-or-returning-visit/flow.webp)](https://linkbreakers.com/images/workflow-steps/first-or-returning-visit/flow.webp) In the dashboard ## Settings and exits Named as you will find them in the app. No settings Nothing to set up. The two exits are always First visit and Returning visit. ### Where visitors go next First visit The first time this device reaches the link. Returning visit The device reached this link before. Works well with ## What to pair with First / returning visit [![](https://linkbreakers.com/images/workflow-steps/form/cover-sm.webp)FormAsk for details on the first visit only.Lead capture form for a QR code](https://linkbreakers.com/workflow-steps/form)[![](https://linkbreakers.com/images/workflow-steps/redirect/cover-sm.webp)RedirectSend people who come back straight to the page they want.QR code URL redirect](https://linkbreakers.com/workflow-steps/redirect)[![](https://linkbreakers.com/images/workflow-steps/traffic-split/cover-sm.webp)Traffic splitTest two welcome pages on first-time visitors only.Link rotator and A/B test](https://linkbreakers.com/workflow-steps/traffic-split)[![](https://linkbreakers.com/images/workflow-steps/chat-bot/cover-sm.webp)Chat botChat with newcomers, skip the chat for regulars.AI chatbot for lead generation](https://linkbreakers.com/workflow-steps/chat-bot) Good to know ## Limits and details * The device is remembered with a cookie that lasts a year from its last scan. FAQ ## First and returning visitor questions How does a QR code know someone scanned before? The visitor's browser gets a first-party cookie on their first scan. On the next scan of the same link, an earlier visit from that device makes it a returning visit. Does a scan of another of my codes count? No. It counts per link: someone who opened another of your links is still a first time visitor on this one. What if they use another phone? A different phone or browser, cleared cookies or private browsing count as a new visitor. Learn more ## Guides and examples * [How to use scan/rescan conditions?](https://linkbreakers.com/help/article/how-to-use-scan-rescan-conditions) * [What is lbid= in a URL? The Linkbreakers ID (LBID) explained](https://linkbreakers.com/help/article/what-is-the-linkbreakers-id-lbid) ## Put a First / returning visit step behind your next QR code. Build the workflow yourself, or describe it in one sentence and the AI Assistant builds it. Free plan, no card. [Start free](https://app.linkbreakers.com/workspace/sign-up/wizard?ref=workflow-steps-first-or-returning-visit) --- Source: https://linkbreakers.com/workflow-steps/first-or-returning-visit